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Decreasing covid-pass check times by three for front of house staff in hospitality
Decreasing covid-pass check times by three for front of house staff in hospitality
Decreasing covid-pass check times by three for front of house staff in hospitality
Who is OrderPay?
Who is OrderPay?
OrderPay is a pay-at-table SaaS platform that wanted to help improve the efficiency of the door staff at their venues during Covid where delays in entry had caused issues in multiple sites.
OrderPay is a pay-at-table SaaS platform that wanted to help improve the efficiency of the door staff at their venues during Covid where delays in entry had caused issues in multiple sites.
OrderPay is a pay-at-table SaaS platform that wanted to help improve the efficiency of the door staff at their venues during Covid where delays in entry had caused issues in multiple sites.
The challenge
The challenge
Design and build an OrderPay branded CovidPass application to aid front of house staff in the hospitality industry.
Design and build an OrderPay branded CovidPass application to aid front of house staff in the hospitality industry.
Design and build an OrderPay branded CovidPass application to aid front of house staff in the hospitality industry.
1
Engineer
1
Designer
5
Days
The official government covid-pass scanner required 3 clicks to get from the last scan to scanning a new pass so we looked at how we could speed it up.
The official government covid-pass scanner required 3 clicks to get from the last scan to scanning a new pass so we looked at how we could speed it up.
The official government covid-pass scanner required 3 clicks to get from the last scan to scanning a new pass so we looked at how we could speed it up.
Discovery
Discovery
Due to the short time frame, we made assumptions based on internal knowledge of the hospitality industry.
This was expected to be used in bars and restaurants that used the OrderPay pay-at-table app.
Due to the short time frame, we made assumptions based on internal knowledge of the hospitality industry.
This was expected to be used in bars and restaurants that used the OrderPay pay-at-table app.
Due to the short time frame, we made assumptions based on company internal knowledge of the hospitality industry.
This was expected to be used in bars and restaurants that used the OrderPay pay-at-table app.
Users
Users
Users
Bouncers
Bar staff
Temp/agency staff at events
Bouncers
Bar staff
Temp/agency staff at events
Bouncers
Bar staff
Temp/agency staff at events
Goals
Goals
Goals
Speed
Limited contact (Covid)
Adhering to the covid rules
Adhering to licensing rules
Speed
Limited contact (Covid)
Adhering to the covid rules
Adhering to licensing rules
Speed
Limited contact (Covid)
Adhering to the covid rules
Adhering to licensing rules
NHS Journey flow
NHS Journey flow
How might we...
How might we...
The Camera
The Camera
Keeping the camera open
Keeping the camera open
Keeping the camera open
We saved 3 clicks, bringing the clicks to 0 by keeping the camera open and automatically scanning the QR code,
We then displayed the key information straight away below the scanner for a short period of time or until a new QR code is scanned.
We saved 3 clicks, bringing the clicks to 0 by keeping the camera open and automatically scanning the QR code,
We then displayed the key information straight away below the scanner for a short period of time or until a new QR code is scanned.
We saved 3 clicks, bringing the clicks to 0 by keeping the camera open and automatically scanning the QR code,
We then displayed the key information straight away below the scanner for a short period of time or until a new QR code is scanned.
Click saved 1
Click saved 1
Click saved 1
Not having to open the scanner in the app
Not having to open the scanner in the app
Not having to open the scanner in the app
Click saved 2
Click saved 2
Click saved 2
Not confirming I have the QR code in front of me to take the picture
Not confirming I have the QR code in front of me to take the picture
Not confirming I have the QR code in front of me to take the picture
Click saved 3
Click saved 3
Click saved 3
Once I have the report having to go back to the main page to re-open the scanner,
Once I have the report having to go back to the main page to re-open the scanner,
Once I have the report having to go back to the main page to re-open the scanner,
Other opportunities this project highlighted
Other opportunities this project highlighted
Highlight age vs. licensing rules
Highlight age vs. licensing rules
Many venues that OrderPay services are licensed venues like pubs and bars.
As the covid-pass included a date of birth in the QR code we were also able to quickly and clearly present the age of the customer.
We allowed the sites in a setting to turn this on as well as entering their age requirements which would show if the date of birth was valid for entry or not.
Many venues that OrderPay services are licensed venues like pubs and bars.
As the covid-pass included a date of birth in the QR code we were also able to quickly and clearly present the age of the customer.
We allowed the sites in a setting to turn this on as well as entering their age requirements which would show if the date of birth was valid for entry or not.
Many venues that OrderPay services are licensed venues like pubs and bars.
As the covid-pass included a date of birth in the QR code we were also able to quickly and clearly present the age of the customer.
We allowed the sites in a setting to turn this on as well as entering their age requirements which would show if the date of birth was valid for entry or not.
Connor Moreside
Senior BE engineer
I collaborated with Sarah on a mobile application that would scan and verify COVID vaccination passes. Sarah designed a clean and intuitive UI/UX for the app. The associated Figma designs were comprehensive and easy to follow as a developer. All the various screens of the application were well-documented; there were helpful annotations throughout the designs to aid in understanding how each screen should function, explaining the various states of controls, what tooltips should appear, etc… This made it extremely easy to implement the designs in code.
During our collaboration, Sarah was communicative and quick to respond to any queries I had. She was also receptive to any feedback/suggestions stakeholders or myself had. Overall, it was a pleasure working with Sarah during this project and I would highly recommend her to anyone looking for a brilliant Product Designer!
I collaborated with Sarah on a mobile application that would scan and verify COVID vaccination passes. Sarah designed a clean and intuitive UI/UX for the app. The associated Figma designs were comprehensive and easy to follow as a developer. All the various screens of the application were well-documented; there were helpful annotations throughout the designs to aid in understanding how each screen should function, explaining the various states of controls, what tooltips should appear, etc… This made it extremely easy to implement the designs in code.
During our collaboration, Sarah was communicative and quick to respond to any queries I had. She was also receptive to any feedback/suggestions stakeholders or myself had. Overall, it was a pleasure working with Sarah during this project and I would highly recommend her to anyone looking for a brilliant Product Designer!